Return & Refund Policy

Return & Refund Policy

Effective Date: 07/08/2026

At Buy Emir, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept returns within 14 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original condition.

  • All original packaging, tags, manuals, and accessories are included.

  • The item is not damaged due to misuse or improper handling.

  • Proof of purchase or your order number is provided.

Items returned without prior approval may not be accepted.

Non-Returnable Items

For hygiene, safety, and quality reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Personal care and hygiene products

  • Beauty and cosmetic items that have been opened or used

  • Underwear and intimate apparel

  • Customized or personalized products

  • Gift cards

  • Clearance or final sale items

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To help us resolve your request quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the item and its packaging

After reviewing your request, we will provide an appropriate solution, which may include a replacement, exchange, or refund.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Shipping charges are generally non-refundable unless the return is due to our error or you received a damaged or incorrect item.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact our customer support with your order details.

Order Cancellations

Orders may be cancelled before they are processed for shipment.

Once an order has been processed or dispatched, it may no longer be possible to cancel it. In such cases, you may request a return in accordance with this policy after receiving your order.

Return Shipping

If a return is approved for reasons other than a damaged, defective, or incorrect item, the customer may be responsible for return shipping costs.

If the return is due to our error, we will provide instructions and cover the applicable return shipping costs where appropriate.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with your order, please contact our customer support team.

Store Name: Buy Emir

Support Email: buyemirstoreuae@gmail.com

Phone: +971 56 335 1470

Our customer support team aims to respond to all inquiries within 24–48 business hours.

Thank you for choosing Buy Emir. We appreciate your trust and look forward to serving you.